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Summary of CounterPoint software from Radiant Systems now a part of NCR Corporation

Brief Description (Provided by Vendor)
Radiant Systems/NCR is one of the largest providers of store technology to specialty retailers. Only Radiant/NCR offers businesses a complete retail solution emcompassing CounterPoint software, hardware built for retail, integrated shopping cart capabilities, integrated email marketing, automatic text alerts for timely notification of business critical information, and Mobile Point of Sale capability. The CounterPoinnt solution is installed by local partners dedicated to providing retailers with a way to profitably run their businesses, connect with customers, and sell anywhere.

CounterPoint SQL is a feature-packed open platform retail business solution providing all the functionality required to run a retail business including built in point-of-sale capability, Inventory management, Customer Tracking, Purchasing, PCI Credit Card processing, Employee time tracking, Order Management workflow processing and easy to use reporting. CounterPoint is a system suitable for businesses of all sizes, from small single-store operations to large businesses that need to manage, consolidate, and distribute information across many locations. CounterPoint also includes features designed to meet the specific needs of wholesale distributors and mail-order businesses

Contact Information
Phone: 800-852-5852

Company founded

Software installs
Over 10,000

Consumer reviews:
12 POS software reviews available

Size of businesses targeted
Tier 4 - Lower Market: Retailers that choose software in this category usually range in size of 1 to 100 employees with annual revenue of $.5 to $50 million. These are smaller companies that have outgrown the Tier 5 solution. POS software packages will cost around $1500 to $75,000 for 1 to 40 computer users. The implementation costs are usually .5 to 2 times the cost of the software.

Geographic locations supported
United States
Latin America (Mexico, Central America, and South America)
Middle East

Operating platforms supported

Training offered
On-site training
Classroom training
Telephone training
Computer based training (CBT)

Database(s) supported
Microsoft SQL Server

Breakdown of the Key Features Supported for CounterPoint CounterPoint SQL

* The information for this product was last updated on 10/12/2011.

Point of Sale (POS)
Bar code scanning at the POS
Integrated credit card processing/authorization from the POS
Ability to issue, track, and redeem gift certificates from the POS
Customer loyalty card support (ability to swipe and authorize loyalty cards at POS)
Frequent buyer program support (ability to track points for each customer)
Issue, track, and redeem gift cards at POS
Create, track, and view quotes from POS
Integrated gift registry system
Create work orders (repair/service orders)
Create and track customers (name, address, email, etc)
Track and calculate commissions for each sales person
Marketing promotion & advertising campaign tracking (track promotions at the POS so you can tell which ads pull the best)
Integrated (built in) purchasing
Track inventory by category/classification
Track inventory by department
Track inventory by matrix or color/size tables (at least 250 tables)
Track inventory by serial number
Support kits (allows you to group products together and sell them all at once)
Handle gasoline pricing (to 3 decimal places)
Consignment inventory tracking
Handle special order tracking
Automatic purchase order generation based on order levels
Interface to a 3rd party Open to Buy Planning application
Integrated (built in) Open to Buy Planning module
Accounting & Bookkeeping
eCommerce / Shopping Cart Interface
Restaurant Industry Features

NOTE: You can view 45 additional features of CounterPoint and compare this software package to 368 other POS systems in the members area of this site.

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